Frequently Asked Questions

We obtain our weather data from a combination of reliable government sources, including the National Oceanic and Atmospheric Administration (NOAA), Environment Canada, the European Centre for Medium-Range Weather Forecasts (ECMWF), and other licensed government providers.

Our forecasting system is designed to provide the most up-to-date information possible. Forecasts are typically updated every 4 hours, ensuring that our users have access to the latest and most accurate weather predictions. This frequency enables us to account for changes in atmospheric conditions, allowing for more precise forecasting.

We utilize Stripe as our secure payment gateway, allowing for seamless integration with a wide range of credit cards (Visa, Mastercard, Amex, etc.)

No, Cirrosense does not store your credit card information as we utilize Stripe as our payment processor. Stripe is a Level 1 PCI Service Provider and handles all sensitive payment data securely. You can review Stripe's security practices in greater detail on their official website.

You can cancel your subscription at any time. Upon cancellation, you will continue to have access to the paid tier until the end of the current billing period, after which your account will revert to the free plan.

Yes. Upgrades are applied immediately, allowing you to take full advantage of the enhanced features and benefits.

You can upgrade your subscription any time. Upgrades are applied immediately. If you are upgrading from the free plan to a paid plan, the date you upgrade will become the start of the billing cycle. If you are upgrading from one paid plan to another paid plan, your billing cycle will remain the same and you will be charged a prorated amount for the time remaining on your current plan

When upgrading from a free plan to a paid plan, your new billing cycle will commence on the date of the upgrade. The benefits of the paid plan will begin to be usable within a few minutes of the purchase.

If you're upgrading from one paid plan to another paid plan, your existing billing cycle will remain unchanged. You'll be charged a prorated amount for the time remaining on your current plan.

There are two categories of rate limits applied to subscribers: monthly and minutely.

Minutely rate limits are applied with a 1-minute fixed window algorithm. For example: if your plan allows for 60 requests per minute and you make 60 requests between 12:05:00 and 12:05:30, you will need to wait 30 more seconds until 12:06:00 before you can make more requests.

Similarly, monthly limits are applied with a fixed window. If your plan allows for 1M requests per month and you reach that limit within one week, you will either need to wait until the start of the next month or upgrade your plan before you can make more requests

All request outside of your plan limits will fail with HTTP 429 (Too many requests)